Epic System Transformation for Valley Health

About the Client

Valley Health is a not-for-profit health system based in Winchester, Virginia, serving communities across the Northern Shenandoah Valley of Virginia, the Eastern Panhandle and Potomac Highlands of West Virginia, and Western Maryland. Its network includes six hospitals, more than 70 medical practices and Urgent Care centers, outpatient rehabilitation clinics, medical transport, long-term care, and home health services.

Project Summary

When Valley Health sought to modernize its technology infrastructure and establish a fully independent, optimized electronic health record environment, the organization partnered with Med Tech Solutions to provide strategic leadership and comprehensive Epic implementation support.

The enterprise-wide initiative encompassed planning, deployment, integration, data conversion, training, go-live support, and optimization under a single Statement of Work. The transformation included separating the Regional Connect environment from the host hospital, establishing an independent Epic-hosted platform, upgrading 15 existing subsystems, and implementing new Epic modules, including Beaker, Dorothy, and Cupid.

Med Tech Solutions provided executive oversight and program governance while managing the implementation roadmap, timeline, success criteria, third-party vendors, infrastructure upgrades, device deployment, and a $50 million program budget. A multidisciplinary team supported major workstreams spanning inpatient and ambulatory care, ancillary services, diagnostics, revenue cycle, registration and scheduling, integration, data conversion, activation, cutover, and end-user training.

Key Project Deliverables

• Established the roadmap, governance model, budget, timeline, and success criteria for a comprehensive Epic transformation.
• Negotiated Epic licensing, implementation, hosting, and support agreements.
• Transitioned the organization from a hosted environment to an independent Epic ecosystem.
• Upgraded 15 existing subsystems and implemented new modules, including Beaker, Dorothy, and Cupid.
• Deployed certified Epic analysts, trainers, physician trainers, program leaders, project managers, and specialized advisors.
• Migrated historical patient and operational data using multiple testing, validation, and reconciliation cycles.
• Developed integrations between Epic and the organization’s clinical and business systems.
• Implemented custom reporting and business intelligence solutions to support operational and strategic decision-making.
• Provided role-based training, workflow validation, pilot exercises, and physician-led education to promote organizational readiness.
• Delivered coordinated go-live support, including on-site experts, at-the-elbow assistance, continued coaching, performance monitoring, and optimization services.
• Completed the implementation on time and under budget, across all major workstreams.

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Healthcare organizations undertaking an Epic implementation must manage complex technology, integration, data, training, and operational requirements without disrupting patient care. Med Tech Solutions brings together program leadership, Epic-certified expertise, healthcare operational knowledge, and disciplined implementation support to help organizations navigate every stage of the transformation.

Whether you’re preparing for an Epic implementation, planning a go-live, transitioning to an independent environment, or looking for ongoing service desk and optimization support, MTS can help your organization achieve a smoother transition and stronger long-term outcomes. Contact MTS to support your Epic journey.