Med Tech Solutions’ MyChart Support
Advance patient engagement with dedicated Epic MyChart support
Driving MyChart user satisfaction to promote patient empowerment and boost Epic system ROI.
Med Tech Solutions’ Tier 1+ Epic MyChart help desk solution provides daily customized MyChart support to all levels of patient, provider, and staff end users. Elevated beyond a typical ticket-taking help desk, Med Tech Solutions’ agents are dedicated to the rapid resolution of MyChart user issues, with an emphasis on effective first-call resolution and satisfaction SLAs. Each service desk analyst addresses a wide range of user requests, ensuring end-user comfort within MyChart and coordinating modules to improve the patient and provider experience.
MTS’ Epic MyChart solution is part of the 3X Best in KLAS program for partial IT outsourcing.
Trust MTS’ supplemental support resources to expertly field user inquires to alleviate a MyChart support burden on your health system’s providers, administrative staff, and internal IT teams. Solely dedicated to serving the healthcare industry, agents are armed to deliver meaningful firsthand interactions, leaving your end users satisfied, better educated, and more invested in patient engagement initiatives in the future.
Through MTS’ MyChart support, enable smooth exchange of information to ease self-scheduling challenges, remove technical concerns surrounding patient-provider appointments, and prevent gaps in care. With Med Tech Solutions, boost Epic system ROI and drive positive support experiences that create more informed, engaged patients and caretakers, empowered to make decisions throughout the care journey.
For patients seeking Epic MyChart support across the full continuum of care, MTS can assist them in:
Portal navigation
Account creation and registration
Username and password recovery
Basic troubleshooting and configuration for browser/device compatibility
Patient end-user training for navigation and function-based inquiries
Application workflow issue resolution, not requiring system build
Med Tech Solutions’ Epic MyChart support provides:
- A combination of Epic Credentialed Trainers, Epic-certified analysts, and technical analysts
- A guarantee of only U.S.-based resources
- 24/7 virtual elbow-to-elbow training for patients and support staff
- Self-service ticket portal support
- ITIL support process adherence
- Consistent, clear reporting and stakeholder communication for improved management visibility, vendor transparency, and proactive issue identification
- Updated system and usability training, documentation, and FAQ sheet development
- Scalable support options based on fluctuating call volumes, with the ability to flex into Tier 2 and 3 support coverage
- Best practice recommendations for improved navigation and ease of access for patient end users
Drive rapid end-user adoption throughout your organization and patient population.
With MTS’ Epic MyChart support, your healthcare organization will gain:
Improved end-user satisfaction
Through quick, effective first-interaction MyChart issue resolution
Rapid new user adoption
Through built-in one-on-one education and training
Decreased likelihood of errors
Reducing repeat end-user mistakes or navigation issues, driving care efficiency
Increased patient engagement
Streamlining care coordination and patient communication
Maximized EHR utilization
Driving greater Epic EHR system ROI
Reduced MyChart support burden
Allowing providers and internal IT teams to focus on high-priority initiatives and patient care
More empowered patient users
Equipped with skills to navigate their care journeys
Expanded reimbursement
As patients conveniently access MyChart digital billing and payment options
Patient loyalty
With empowered care plan adherence through effective Epic MyChart coordination
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