Healthcare IT Managed Services
Keeping the technology your organization depends on running smoothly
Your dedicated IT managed services team
Comprised of a custom combination of a Business Development Executive, Account Manager, Project Manager, Virtual CIO, and Support Services Manager, your expert ITCare team ensures your technology systems support essential clinical workflow and strategic business plans.
Support components include:
Fast, reliable, knowledgeable support
ITCare teams understand provider workflow and the urgency of solving IT problems fast. With this IT expertise continuously deployed, providers can focus on patient needs, while your business runs efficiently.
Proactive problem-solving
Proactively identify and address potential issues before they become major problems, minimizing IT system and application downtime and associated costs.
Flat-rate, value-based pricing
With flat-rate, value-based service plans and pricing, you'll never have to worry about unexpected cost or expensive infrastructure upgrades. Earn significant cost savings without the need to hire and maintain in-house IT staff.
Complete managed services with help desk support
Your staff and providers will always know who to call for help, whether it’s for a device, application, or infrastructure issue. Utilize MTS’ healthcare-specific IT help desk around the clock to address issues such as:
- Firewalls and VPNs
- EHR and clinical applications
- Wired and wireless networking
- Windows and business applications
- Workstations and servers
- Web content filtering Antivirus
Training to keep your staff up-to-speed
Improve your staff’s confidence, reduce frustration, and drive productivity with customized training designed around your systems and needs. Expert-led training options include:
- Training sessions in your facility
- Continuing education
- Self-service tutorials
- Online training
- Compliance training
- Instructor-led workshops
Industry-leading IT managed services features
Help Desk Support
to all end-user types
CSIRT team of cyber forensics experts
to detect and respond
Network Operations Center (NOC)
for continuous monitoring and operational efficiency
Security Operations Center (SOC)
with comprehensive security measures and compliance support
Comprehensive IT managed services support
Every MTS customer gets a dedicated IT Care Team consisting of healthcare and information technology experts. Your care team understands how your practice works and knows how to simplify the complexities of healthcare IT.
It starts with understanding the unique needs of your practice and helping you plan for changing requirements in the future. Then we create and manage a technology infrastructure that provides continuous support for your staff at every step in the workflow. Our proactive monitoring and 24/7 support ensure systems remain available and our IT experts are there to support you whenever you need us.
Based on an assessment of your IT environment, workflows, and the roles of each technology vendor involved, we assemble a dedicated team with expertise in your specific clinical and business systems.
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