Healthcare Managed Services
Our only focus is healthcare IT.
Med Tech Solutions knows what it takes to keep the technology your practice depends on running smoothly.
Benefits of Med Tech Solutions Healthcare Managed Services:
Fixed-fee pricing is easy to budget for and anticipate growth cost
Eliminates or reduces the cost of maintaining internal IT
Scalable service that can easily accommodate medical practice growth
Highest level of healthcare IT security and network monitoring
Proactive approach to network performance and security
Minimizes the possibility of costly downtime
Some of the ways we can deliver more value to clinicians:
- Streamline workflows and reduce clicks
- Use the technology available to its full advantage
- Access to schedules, charts, and visit notes when the EHR is unavailable
- Combine patient charts from multiple EHR systems and providers for a full view of the patient which helps improve outcomes
- Guidance and training on meeting the requirements of regulatory programs to avoid penalties
- Best practice training on the use of your system
- Remove the headaches of self-managed IT environments using private cloud hosting solutions
MTS ITCare
IT Care Teams that work the way your practice works
Our Practice-Centered Care™ services use dedicated IT Care Teams to ensure your technology systems support essential clinical workflows and strategic business plans. Our teams of experts bring years of experience in a full range of healthcare IT technologies to support all your technology needs-in the same way that your provider care teams manage preventive and acute care for your patients.
Based on an assessment of your IT environment, workflows, and the roles of each technology vendor involved, we assemble a dedicated team with expertise in your specific clinical and business systems.
Your IT care team:
Fast, reliable, knowledgeable support
Our support staff understands provider workflows and the urgency of solving IT problems fast. We'll make sure your providers can focus on patient needs, and your staff can keep your business running efficiently.
Proactive problem-solving
Imagine if you could catch every health problem before it occurs. We apply this same idea to your systems and we implement best practices we've developed over the years to prevent problems before they surface.
Flat-rate, value-based pricing
With our flat-rate, value-based service plans and pricing, you'll never have to worry about unexpected costs or expensive infrastructure upgrades. We offer different service plans for you to choose from to match your specific needs. These plans also give you direct access to all the resources behind our ITCare Teams for a fraction of the price of a full-time staff person.
Complete managed services with helpdesk support
Your staff and providers will always know who to call for help, whether it’s for a device, application, or infrastructure issue. Our healthcare-focused IT helpdesk is available around the clock to address issues such as:
- Firewalls and VPNs
- EHR and clinical applications
- Wired and wireless networking
- Windows and business applications
- Workstations and servers
- Web content filtering Antivirus
Training to keep your staff up-to-speed
Improve your staff’s confidence, reduce frustration, and drive productivity with customized training designed around your systems and needs. We offer a range of training options including:
- Training sessions in your facility
- Continuing education
- Self-service tutorials
- Online training
- Compliance training
- Instructor-led workshops
MTS AppCare
Making your EHR work the way your practice works
Your clinicians – and your patients – rely on the EHR system to meet their needs. Is your system properly maintained, optimized and ready to perform whenever you need it? Is your internal IT team overwhelmed and unable to focus on important projects?
The experts on the MTS IT Care Team understand how to leverage the advantages of each EHR platform, navigate their quirks, and handle the challenges you may have with your specific application – whether it’s NextGen, athenaPractice, Veradigm, eCW, or another. By continually employing optimization strategies and implementing proactive fixes across our entire customer base, we aim to reduce the workload for your staff and leadership team.
Credentialing
Specializing in the credentialing of healthcare professionals and healthcare corporations, MTS has an outstanding reputation as a superior choice for your credentialing needs. Our staff is acquainted with the and outs of credentialing and re-credentialing everything from state certifications (Physician permits, DEA, DPS, CLIA, etc.) and professional liability coverage (TMLT, TMIC, etc.) to hospital privileges and insurance credentialing including private and government insurances. We have streamlined the credentialing processes, so we can quickly, accurately, efficiently, and cost-effectively expedite you through these tedious processes.
Implementation Services
Implementing a new system often requires a great deal of time from everyone. It can be difficult to find time to focus on the new product while completing your necessary daily tasks. Many times, software vendors also require a great deal of effort be put forth by the practice to setup or customize the system to meet your needs. Our focus during an implementation is to help you not only with resources but also to provide support to customize the system as needed.
MTS ProviderCare
Clinical system adoption coaching program
Empower providers to make the most of your EHR system, granting them the expertise and confidence to leverage clinical systems more effectively. Driving technical proficiency and best practice EHR utilization, ProviderCare reduces clinician burnout related to EHR and documentation burden, while enabling more efficient care delivery and business processes. With the MTS ProviderCare program, transform the quality of patient care, setting new standards for operational excellence in healthcare.
Whether for new hires or tenured staff, ProviderCare’s personalized coaching identifies and addresses clinician knowledge gaps with a targeted action plan to enhance system use, helping your healthcare organization:
- Boost system usage among providers and support staff.
- Develop expertise in workflow navigation and system accelerators to elevate the user experience.
- Empower providers to contribute to workflow improvements and productivity enhancements within the EHR.
- Motivate providers through customized targets paired with continuous training and coaching.
Implementation Services We Provide
Planning
The planning of your implementation project can be challenging. We will assist you with all phases on planning and help you to build a system that meets your business needs.
- Project Management
- Workflow Analysis
- Training Plan
- Key Business Decisions
Building
It is often difficult to build a system and develop workflows if you are just learning the system. Our expert consultants will build it for you while mentoring your current staff.
- Workflow Re-Design
- System Customization
- Custom Clinical Content
- Billing and Orders
- Custom Reporting
Supporting
Providing adequate support is crucial to the providers and staff success. Our consultants will provide hands-on support to your entire practice.
- Training Delivery
- Staff Mentoring
- Go-Live Support
- Post Go-Live Follow Up
Optimizing
The Electronic Health Record is a major part of everyone’s daily workflow. Your business and the system will evolve. Having a process for optimization will allow you to get the most out of the technology that you worked so hard to install.
- Delivery of Survey Tools
- Staff Mentoring
- Ongoing Staff Mentoring
- Training on Form Development
- Training on Report Development
EHR Data Conversion Solutions
EHR conversions and data migrations are critical during mergers, acquisitions, and other transitions.
Moving from one EHR system to another can be a complex endeavor. We make it easy on your team and do the heavy lifting so your team can focus on your new system and delivering patient care.
Our data conversion team will extract data from your old system, cleanse and convert that data to meet the requirements of the new system, and populate the new system. We can convert all PM and/or EHR data or provide partial conversions to convert only selected data to the new system. We can also convert from or to multiple systems. Need to extract a specific set of patient information out of a system? We can do that too.
At MTS, we understand how important data conversion is.
Our experience, knowledge of EHRs, and technical expertise allow us to do things that others say are impossible. Many other companies offer data conversion services that require you to do more work, spend more money, and get less than desired results. We go the extra mile and make the process worry-free for your team.
3 Common Data Conversion Scenarios
24/7 Helpdesk
On-call IT support to keep your practice humming
Day-to-day IT support keeps your practice running smoothly, reducing frustrations for both staff and patients. But if you’re managing these hands-on services in-house, that may be slowing your ability to take on higher-value IT projects that can improve revenue and patient care. Or, those higher-value projects may be keeping you from important maintenance tasks like patching and software updates, which can impact security.
Outsourcing IT support to a healthcare-focused provider means prioritized support tickets and fast response from someone who understands the urgency that drives your business.
Solution Features
Address round-the-clock issues-24/7:
Security Operations Center (SOC)
Network Operations Center (NOC)
Online Portal
Remote IT Helpdesk Support via Phone
Computer Security Incident Response
Fully-managed monitoring, backup management, and ongoing patching of your software and system
Knowledgeable staff who understand provider workflows and the urgency of solving IT problems fast
"Always-on" Disaster Recovery (DR) and Business Continuity (BC) solutions
Unlimited scalability-we add needed resources as your practice grows
Local resources throughout the U.S. for hands-on needs
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