Making Epic More Accessible for Community Health Centers

About the Client

Community Technology Cooperative (CTC) provides a shared Epic EHR environment supporting more than a dozen federally qualified health centers. By leveraging a cooperative model, participating organizations gain access to enterprise-grade technology, shared resources, and economies of scale that make Epic adoption significantly more attainable than pursuing implementation independently. CTC’s mission is to help community health centers overcome technology barriers while providing the tools, infrastructure, and support needed to improve healthcare delivery for underserved populations.

Healthcare IT Today recently interviewed Kaitlyn Nelson, Director of Strategic Accounts at Med Tech Solutions, and Karen Serrago, CIO at CTC, for a deeper look into this unique partnership. Check out the full interview, or see the overview below:

 

Project Summary

For many federally qualified health centers (FQHCs), the transition to Epic can be challenging due to resource constraints, implementation costs, and limited access to specialized Epic EHR expertise. Through a longstanding partnership between Community Technology Cooperative (CTC) and Med Tech Solutions (MTS), community health centers can leverage a shared Epic environment and an enterprise-grade support model that reduces adoption barriers while improving long-term success. 

Working alongside CTC, MTS provides implementation planning, go-live support, training, service desk services, and ongoing operational guidance that helps FQHCs successfully adopt and optimize Epic. Together, the organizations deliver a scalable framework that combines shared infrastructure, customized support, and healthcare-focused expertise to help community health centers maximize the value of their Epic EHR investment.

 

Key Project Deliverables:

• Expanded Epic accessibility for resource-constrained FQHCs through a cost-effective shared-services model
• Delivered customized implementation support strategies tailored to the needs of individual health centers
• Provided enterprise-level Epic support resources that many organizations would otherwise struggle to access independently
• Reduced support burdens by delivering dedicated Epic-certified Tier 1 service desk

Download the PDF for the full Case Study.

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Whether you’re preparing for an Epic implementation, seeking go-live support, or looking for ongoing service desk and optimization resources, MTS can help your healthcare organization achieve a smoother transition and stronger long-term outcomes.

Contact Med Tech Solutions to support your Epic journey with healthcare-focused implementation, support, and optimization services.