24/7 IT helpdesk, with experts who understand healthcare

Our only focus is healthcare IT. We know what it takes to keep the technology your practice depends on running smoothly.

We’ve been providing outstanding support and services to practices like yours since 2006.

We offer remote 24/7 IT helpdesk support via phone, email, and online portal, and have local resources throughout the US for those times when you need hands-on help.

Med Tech Solutions end-user IT support benefits

Fast, reliable, knowledgeable support

Our support staff understands provider workflows and the urgency of solving IT problems fast. We’ll make sure your providers can focus on patient needs, and staff can keep the business running efficiently.

Our knowledgeable helpdesk staff are familiar with your applications, and our service level agreements (SLAs) guarantee fast response to almost any issue.

Complete managed services

Your staff and providers will always know who to call for help, whether it’s for a device, application, or infrastructure issue. Our healthcare-focused IT helpdesk is available around the clock to address issues such as:

  • Firewalls and VPNs
  • Wired and wireless networking
  • Workstations and servers
  • EHR and clinical applications
  • Windows and business applications
  • Web content filtering
  • Antivirus

Training to keep your staff up-to-speed

Improve your staff’s confidence, reduce frustration, and drive productivity with customized training designed around your systems and needs. We offer a range of training options including:

  • Training sessions in your facility
  • Online training
  • Continuing education
  • Compliance Training
  • Self-service tutorials
  • Instructor-led workshops

"MTS provided invaluable support for our EHR implementation, without which, we would not be where we are today. Their knowledge and experience helped us develop and execute an efficient and effective strategy to rapidly implement our EHR and achieve Stage 1 MU for dozens of providers spread over more than 10 separate locations in less than a year."

Richard L. Seidman

Chief Medical Officer Northeast Valley Health Corporation

Get expert strategic support for IT planning.

Our virtual CIO (vCIO) services work closely with your management and internal IT teams to develop and manage a customized strategic plan. We’ll help you optimize existing technology and recommend new approaches so your IT infrastructure keeps pace with your business plans. We can also help you improve clinical workflows and implement proven technologies to meet regulatory requirements.

Learn more about our IT & workflow strategy services

Let strategy guide your decisions, no matter what size practice, budget, or internal IT team you have. Med Tech Solutions offers expert strategic support to ensure confident IT plans today and for years to come.