APPLICATION SUPPORT & OPTIMIZATION

Optimize your EHR to support your workflows

Whether they’re hosted on-prem or in the cloud, make sure your EHR and other critical applications work the way you work.

Our experienced IT Care Team members will shadow your providers and staff to understand their technology and workflow needs, and provide recommendations on how to optimize workflows and improve efficiencies.

Additional high-impact services include staff training, software configuration, and technology optimization recommendations. Expert, on-call support for key applications reduces stress and improves staff, provider, and patient satisfaction.

Optimize all your critical applications

Let us help with the configuration, deployment, maintenance, and performance optimization of your EHR or any application your practice depends on. We can support the in-house and cloud-based systems that make up your infrastructure.

  • Electronic health record (EHR)
  • Microsoft Office 365 and Exchange
  • Networks and firewalls
  • Telehealth platforms and remote workers
  • Patient engagement systems
  • Practice management software (PMS)
  • Picture archiving and communications systems (PACS)
  • Revenue cycle management (RCM) systems

Your practice. Your workflows. Your perfectly tuned EHR.

We’re practice-centered so your providers can stay patient-focused

Cloud-based performance, security, and reliability

Flat-rate and value-based support pricing

Expert configuration and training drive efficiency and confidence

Actionable data at your fingertips

When the EHR technology at the heart of your practice runs smoothly, everyone feels better.

Let Med Tech Solutions optimize your EHR for your practice and workflows to reduce provider stress and staff frustration and improve patient satisfaction.

Our IT Care Teams are experts in installing, managing, and supporting the clinical applications that keep your practice humming. Based on the workflows of your specific practice, we’ll optimize these critical systems and train providers and staff.

We use the latest proven technologies to meet your practice needs.

When you host your EHR with Med Tech Solutions, you get a cloud infrastructure that has achieved HITRUST Common Security Framework (CSF) certification—the gold standard for safeguarding personal health information and meeting HIPAA compliance requirements. You get:

Performance
Slow software impacts productivity and causes frustration. Our cloud infrastructure uses solid-state drives for the fastest performance and processing speeds for your applications.

Accessibility
Securely and reliably access applications from anywhere, on any device—onsite or remotely.

Disaster Recovery
We offer multiple disaster recovery and fail-over options to meet your business continuity plans, with SLAs that ensure your practice is up and running within four hours of a service interruption.

We have support plans to match your specific needs.

You’ll never have to worry about unexpected costs or expensive upgrades. Our experts and remote support staff are there when you need them, maintaining any application in your environment and responding to your requests quickly and efficiently—typically in under 2 hours.

You need more than an out-of-the-box EHR.

But customized templates and workflows bring challenges as well. Our IT Care Team will analyze your workflows, recommend and implement appropriate configurations, and provide training that’s tailored to your practice, your providers and staff.

Custom EHR reports give you the information your practice needs.

We can help you mine the right data to satisfy all your reporting requirements, including Meaningful Use, FQHC reporting, UDS, OSHPD, and HEDIS.

"MTS provided invaluable support for our EHR implementation, without which, we would not be where we are today. Their knowledge and experience helped us develop and execute an efficient and effective strategy to rapidly implement our EHR and achieve Stage 1 MU for dozens of providers spread over more than 10 separate locations in less than a year."

Richard L. Seidman

Chief Medical Officer Northeast Valley Health Corporation

HIPAA-compliant telehealth and patient experience platforms

Telehealth has become an integral component of patient care, but it requires a solid IT foundation and strategy to get it right. We can guide the implementation of a user-friendly, HIPAA-compliant telehealth and patient-experience platform so you can provide quality care where, when, and how your patients need it.

No matter what’s in your telehealth plans, we’ll ensure that your IT infrastructure is ready to support it.

Our comprehensive telehealth and patient-experience solutions include:

 

  • Integration with your EHR
  • Virtual visit management
  • Appointment reminders
  • Contactless registration
  • Secure chat

Get expert strategic support for IT planning.

Our virtual CIO (vCIO) services work closely with your management and internal IT teams to develop and manage a customized strategic plan. We’ll help you optimize existing technology and recommend new approaches so your IT infrastructure keeps pace with your business plans. We can also help you improve clinical workflows and implement proven technologies to meet regulatory requirements.

Learn more about our IT & workflow strategy services

Let strategy guide your decisions, no matter what size practice, budget, or internal IT team you have. Med Tech Solutions offers expert strategic support to ensure confident IT plans today and for years to come.