Unified Epic Support Improves Efficiency Across Hartford HealthCare

One Trusted Support Partner for More Than 25,000 Epic Users

As Hartford HealthCare continued to expand across Connecticut, the organization needed a scalable support model capable of delivering consistent Epic EHR assistance across hospitals, physician groups, and care settings. Supporting thousands of end users across a complex healthcare environment required a centralized approach that could quickly resolve issues while minimizing disruptions to patient care.

“MTS supports our Epic EHR system with virtual at-elbow help desk services. We now have one number and unified knowledge source for all our users, from nurses and physicians to registration and billing, to contact for any issues. This has streamlined our processes while increasing patient care satisfaction and end-user adoption.” said Hartford HealthCare’s ITS Vice President of Applications.

Discover how Hartford HealthCare leveraged MTS’ 3x Best in KLAS Epic Service Desk to streamline support operations, improve response times, and create a more efficient experience for clinicians, providers, and staff throughout the organization. Learn how a healthcare-focused support partnership helped the organization maintain high service levels while supporting continued growth.

Read the full case study to see how Hartford HealthCare enhanced Epic support performance with MTS’ healthcare-focused managed services expertise.

Contact Med Tech Solutions to discuss how our Epic service desk and healthcare IT managed services can help your healthcare organization improve end-user support and operational efficiency.