Client Spotlight: Kinston Community Health Center, Inc.
Kinston Community Health Center (KCHC), a Federally Qualified Health Center (FQHC) in North Carolina, partnered with Med Tech Solutions to improve order tracking, reduce administrative burden, and streamline referral workflows using the Order Management Solution for NextGen.
The Challenge
KCHC struggled with inefficient order management processes that required staff to search for orders patient by patient, run EHR reports, and export data to spreadsheets for tracking and follow-up. In some cases, providers placed orders but did not route tasks to the appropriate teams, creating workflow gaps that increased the risk of overlooked referrals and diagnostic tests.
These manual processes consumed valuable staff time and made it difficult to maintain visibility into outstanding orders across the organization.
The Solution
After seeing a demonstration of the Order Management Solution for NextGen, KCHC partnered with Med Tech Solutions to implement the platform.
The solution centralized order management into a single workspace, giving providers and staff visibility into all orders rather than only those assigned to their inboxes. Referral coordinators could manage order updates, scheduling, and completion directly within the platform, eliminating the need to unlock encounters or navigate multiple EHR workflows.
The Results
With the Order Management Solution, KCHC:
- Improved visibility into orders and referrals across the organization
- Reduced reliance on manual EHR reports and spreadsheet tracking
- Streamlined referral coordinator workflows
- Eliminated time-consuming searches for outstanding orders
- Reduced the risk of missed referrals and diagnostic tests
- Improved operational efficiency for providers and support staff
Download the case study to learn how Kinston Community Health Center eliminated inefficient order-tracking processes, reduced the risk of missed referrals, and improved workflow efficiency with the Order Management Solution for NextGen.
