Acute Care EHR & Technical Support Service Desk
3x Best in KLAS Healthcare IT Tier 1+ Help Desk Support
Curb IT Spending and EHR End-User Burnout
Transform your current costly traditional ticket-taking support desk into an EHR-centric Tier 1+ Help Desk.
Gain effective, full resolution of clinical and financial system requests and application support needs — all while enhancing the end-user experience and education across your healthcare organization. Build end-user trust and buy-in for future health IT initiatives, while alleviating competing projects from your overburdened internal IT team.
Partner with Stoltenberg’s 3x Best in KLAS Tier 1+ Help Desk with optional Tier 2 and Tier 3 support.
With the capability to directly shadow an end user, our service desk team delivers one-on-one support supplementing client training for proper application use.
Through our thorough hospital management system software for interfaces, job scheduler, error queues and more, gain ease of mind, as we proactively investigate and handle vendor support issues before your organization or end users ever experience any related concerns. Our completely U.S. based team of agents delivers reliable around-the-clock support, so no clinician is left behind. Each end-user interaction centers on empathetic communication, careful listening, thorough ticketing and documentation, and complete resolution with customized how-to instruction sets. We take each ticket seriously with professionalism and promptness, focusing on eliminating end-user confusion, repeat errors, and EHR burnout.
Epic Tier 1+ Support
Whether moving through an EHR transition, working on Epic new version upgrades, or supporting ongoing end-user needs, is your Epic help desk really helping?
Cerner Tier 1+ Support
Whether a current Oracle Cerner client or newly transitioning to Cerner Millennium, our Oracle Cerner Service Desk can support your growing organization at any stage.
MEDITECH Tier 1+ Support
As a current MEDITECH client or one moving to MEDITECH Expanse, turn to our MEDITECH Service Desk to optimize your end users' EHR experience.
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