MEDITECH Help Desk Support
Boost Clinician Satisfaction and Get the Most From Your MEDITECH System
Plagued by an industry-wide qualified IT staffing strain, hospital IT departments are juggling competing projects, budgetary concerns, high turnover and staff burnout. To alleviate the pressure and optimize the clinician experience, turn to Stoltenberg Consulting’s MEDITECH Tier 1+ Help Desk Line. Whether seeking all-inclusive packaging with both MEDITECH system and desktop support or customized coverage options, like after-hours only support, Stoltenberg specifically caters to your organization’s budget, IT landscape, scope and end-user needs.
Named 3x Best in KLAS for Partial IT Outsourcing, Stoltenberg’s MEDITECH Help Desk Line provides Tier 1+ and optional Tier 2 and 3 support for healthcare organizations of all sizes — from small community hospitals to large multi-hospital entities. Our extensive knowledge and MEDITECH system expertise across Magic, 6.X and Expanse enables quick but thorough ticket resolution, satisfied end users, and detailed Tier 1+ Service Desk reporting for proactive IT issue mitigation across the continuum of care. We educate users, so issues are fully resolved in the first interaction with effective communication, documentation, customized how-to instruction sets and knowledge transfer.
Named 3x Best in KLAS for Partial IT Outsourcing (PITO) support
1:1 provider sessions to address all clinician EHR special requests or education needs
IT support desk EHR break/fix and reporting capability. No escalation required
Physician only concierge line for priority response to eliminate clinical care delays
Go-live call command center for new system transition or EHR new version upgrades
Stoltenberg Consulting was founded in 1995 and has supported MEDITECH clients for more than 8 years
A cross-client average of 80% or more of Service Desk requests resolved on the first call/interaction
Resolved an average of 6,800+ calls per month for all MEDITECH clients
24/7x365 support, or just nights and weekends, during weather emergencies, all based on you needs
Average requester wait time is less than 10 seconds, with only less than 3% call abandon rate
MEDITECH Help Desk Support
- Remote User Set Up
- System Access Requests
- End-User Password Resets
- End-User Security Template Change
- Clinical and Financial System Navigation/Shadowing
- End-User Assistance On Workflow Related Issues Not Requiring System Build
- Override/Overrule Adjustments
- Scheduling Template Adjustments
- Patient Portal Support and Education
- Basic Desktop Support
- Video Conferencing
- Telehealth Set Up and Troubleshooting
- Nuance Dragon
MEDITECH Expanse expertise for inpatient and ambulatory support includes but is not limited to:
- Medication Reconciliation (Med Rec)
- Transfer Orders
- Anesthesiology
- Provider Orders
- Discharge
- Physician Documentation
- ED Tracker
- Patient Chart
- Sign-On
Sign up for our newsletter:
