THIS MASTER AGREEMENT GOVERNS YOUR PURCHASE AND USE OF MTS PRODUCTS AND SERVICES. BY ACCEPTING THIS MASTER AGREEMENT, EITHER BY YOUR ELECTRONIC SIGNATURE OR BY EXECUTING A MTS SCHEDULE, AGREEMENT, PROPOSAL, SERVICE ORDER, OR QUOTE THAT REFERENCES THIS MASTER AGREEMENT, YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS OF THIS MASTER AGREEMENT. IF YOU ARE ENTERING INTO THIS MASTER AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THE TERMS AND CONDITIONS OF THIS MASTER AGREEMENT. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS MASTER AGREEMENT AND MAY NOT USE THE MTS PRODUCTS AND SERVICES. THE PARTIES HEREBY AGREE THAT THIS MASTER AGREEMENT MAY BE ELECTRONICALLY SIGNED. THE PARTIES FURTHER HEREBY AGREE THAT THE ELECTRONIC SIGNATURES APPEARING ON THIS MASTER AGREEMENT OR ANY MTS SCHEDULE, AGREEMENT, PROPOSAL, OR QUOTE ARE THE SAME AS HANDWRITTEN SIGNATURES FOR THE PURPOSES OF VALIDITY, ENFORCEABILITY AND ADMISSIBILITY.
You hereby represent and warrant that You will not, without MTS’s prior written consent, access any MTS Products and Services: (i) if You are a direct competitor to MTS or any MTS Affiliate; or (ii) for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
This Master Agreement (the “Master Agreement”) is entered into by and between Medical Technology Solutions, LLC, a Delaware Limited Liability Company located at 24307 Magic Mountain Parkway, #76, Valencia, CA 91355 or the MTS Affiliate identified on the relevant MTS Schedule (collectively “MTS”) and your organization, (“Client” or “You” or “Your”). You and MTS may be collectively referred to herein as the “Parties” or each individually as a “Party.”
This Master Agreement incorporates any applicable MTS Schedule or MTS Schedules that is signed separately by the Parties.
For purposes of Client’s compliance with the Health Insurance Portability and Accountability Act Privacy regulation, this Master Agreement hereby incorporates MTS’ standard Business Associate Provisions as currently provided and as may be revised from time to time to accommodate any changes in the law.
2.1. “Cloud Server” means a virtualized server made available to a Client for its use. A Cloud Server may be made available to Client utilizing MTS’s own hosted infrastructure or any public cloud service.
2.2. “Confidential Information” means any information, maintained in confidence by the disclosing Party, communicated in written or oral form, marked as proprietary, confidential or otherwise so identified, and/or any information that by its form, nature, content or mode of transmission would to a reasonable recipient be deemed confidential or proprietary, including, without limitation, all scientific or technical data and information, designs, processes, procedures, formulas, commercial data, protocols, the business and affairs of the Parties and of their clients, trade secrets and inventions, benchmark data and results of MTS Products and Services, Documentation, customer lists, prices and pricing information, and all other business, financial, technical and other information of the Parties; provided, however, that Confidential Information shall not include information which a Party can demonstrate: (i) is or has become available to the public through no fault of such Party; (ii) is disclosed to such Party, without restriction, by a third party; or (iii) that has been independently developed by such Party prior to its receipt of Confidential Information from the other Party.
2.3. “Dedicated Server” means a dedicated physical server made available to Client for its use. A Dedicated Server may be made available to Client at its facilities or utilizing MTS’s own hosted infrastructure or any public cloud service.
2.4. “Master Agreement” means this Master Agreement and any applicable MTS Schedules and documents incorporated expressly therein by reference.
2.5. “MTS Affiliate” means any company which controls, is controlled by, or is under common control with MTS. The terms “control,” “controls,” and “controlled” for purposes of this definition means the ownership of more than fifty percent (50%) of the equity or voting interest in such entity.
2.6. “MTS Agent” means a single installation of the MTS monitoring software on a specific operating system instance which can be identified as a unique host identification on a hardware server or, in the case of a device without an operating system, on a single computerized device managed by Client and on which the software communicates with the MTS Server to transform directions from the MTS Server into action tasks. A server may have multiple operating system instances installed on it (through partitioning or virtualization). Each instance of the operating system on a partitioned/virtualized server must license a MTS Agent.
2.7. “MTS Products and Services” means the individual products and services (such as software, intellectual property services, professional services, software as a service, etc.) made available by MTS as defined in a MTS Schedule or Quotation.
2.8. “MTS Schedule” means a schedule of MTS Products and Services and the additional terms and conditions applicable to such MTS Products and Services.
2.9. “MTS Server” means the MTS software automation and remediation data server dedicated to: (i) processing information provided by the MTS Agents; and (ii) transforming that information into computational tasks directed back to the MTS Agents for the proper implementation and functionality of the software.
2.10. “Client Provided Materials” means any data, materials, items or information supplied to MTS by You under the Master Agreement.
2.11. “Documentation” means the documentation, technical product specifications and/or user manuals, published by MTS or any MTS Affiliate or entity within the MTS group of companies that is made generally available with MTS Products and Services.
2.12. “Named Users” means a specific individual or device designated by Client to use or that is managed by the MTS Products and Services as specified in the Documentation. A non-human operated device or process may be counted as a Named User as specified in the Documentation if such device requires unique identification to the MTS Products and Services (i.e. its own access credentials). Named Users’ login credentials are for designated Named Users only and may not be shared among multiple individuals. Named Users’ login credentials may be reassigned to new Named Users if the former users no longer require access to the MTS Offering.
2.13. “MTS Schedule” means a signed mutually agreed ordering document such as a MTS order quote or statement of work for the specific MTS Products and Services licensed or purchased.
2.14. “Subcontractors” means any entity with which MTS or a MTS Affiliate has a contract for provision of certain services.
2.15. “Term” means the period during which the MTS Products and Services are provided, licensed or granted under a MTS Schedule.
3.1. Services Provided. This Master Agreement shall continue in effect for the Term unless otherwise terminated in accordance with Section 4.
4.1. Termination. This Master Agreement shall continue in effect for the Term unless otherwise terminated in accordance with this Section 4.
4.2. Termination upon Breach and Insolvency. This Master Agreement and/or any applicable MTS Schedule may be terminated by either Party: (a) upon a material breach by the other Party, provided that, in each instance of a claimed breach: (i) the non-breaching Party notifies the breaching Party in writing of such breach; and (ii) the breaching Party fails to either cure such breach within thirty (30) days (or such other period as mutually agreed by the Parties) from receipt of such notice; or (b) upon insolvency of the other Party, if permitted by law.
4.3. Duties upon Termination. Termination does not release either Party from any liability which, at the time of such termination, had already accrued to the other Party or which is attributable to a period prior to such termination, nor preclude either Party from pursuing any rights or remedies it may have under law or in equity with respect to any breach of this Master Agreement. Except for termination based on MTS’s uncured material breach of this Master Agreement, all fees are non-cancellable and non-refundable unless a pro-rated refund applies as provided in the applicable MTS Schedule. In the event of a termination by MTS for an uncured material breach by Client, all costs and fees under this Master Agreement and MTS Schedules shall immediately become due and payable.
4.4. Records, Data and Confidential Information. Upon termination of this Agreement for any reason, each Party shall promptly return to the other Party, all copies of any data, records, or materials of whatever nature or kind, including all materials incorporating Confidential Information of such Party. MTS shall also furnish to Client all work in progress or portions thereof, including all incomplete work. Upon termination MTS will no longer be responsible for maintaining a copy of Client’s data.
4.5. Survival. Sections pertaining to Confidentiality, Intellectual Property, Limitation of Liability, and Termination shall survive the termination of this Master Agreement.
5.1. Payments. Unless an alternative date of payment is set out on a MTS Schedule, all payments shall be made without deduction or set off and are due upon receipt of a MTS invoice, which shall be deemed received no more than three (3) days from the invoice date as issued by MTS. Unless otherwise specified in writing, all charges for software and hardware shall be paid in advance and title shall not pass from MTS to Clients until paid for by Client.
All invoices not disputed within fifteen (15) days from the invoice date will be deemed conclusive and binding on Client. A dispute with a portion of an invoice does not affect the balance said invoice. MTS reserves the right, in its sole discretion, without any liability to Client, to suspend or terminate service in the event of non-payment, untimely payment or disputes of invoices.
Any past-due invoices will be automatically debited from any credit card or bank account on file along with any service charges or other fees due.
5.2. Estimates. Estimates of the total fees may be provided in a MTS Schedule. Such estimates are not guaranteed by MTS.
5.3. Service Charge. A service charge at the rate of 1.5% per month (18% per annum) will be charged on all invoices past due or the legal maximum rate applicable in the jurisdiction from which the order originated. All returned checks will incur an additional charge of $50.
5.4. Federal, State and Local Taxes. Any state or local excise, sales, or use taxes (excluding any taxes on income) resulting from the performance MTS Products and Services under this Master Agreement shall be borne by the Party upon which the obligation for payment is imposed under applicable law even if the obligation to collect and remit such taxes is placed upon the other Party. Each Party shall be responsible for filing all returns for federal, state or local sales, use, excise, governmental, or other taxes or tax-like fees imposed on or with respect to its services. To the extent permitted by applicable law, the Party obligated to pay such taxes may contest the same in good faith and shall be entitled to the benefit of any refund, provided that such Party cannot permit any lien to exist on any assets of the other Party by reason of any such contest.
5.5. Return of Merchandise. Client must call the MTS Service Desk for approval prior to the return of any product or merchandise. A Return Merchandise Authorization (“RMA”) issuance is dependent upon each manufacturer’s return policy. MTS’ customer service staff will issue a RMA number based upon the specific manufacturer’s guidelines.
No return will be accepted without an approved RMA number. All requests for any return must be called in within (10) days of the invoice date. Any opened items are subject to a restocking fee up to the total cost of the product. Custom or special orders CANNOT BE RETURNED.
Software products that have been opened CANNOT BE RETURNED, except in the case of defective media. In the case of defective media, the media may be returned for the replacement of identical media, subject to any limitations set forth by the publisher.
All defective products unless otherwise stated will be returned directly to the manufacturer per manufacturers’ warranty policy. The merchandise must be received at MTS’s office no later than five (5) business days from the date of the issuance of the RMA.
Any returned items must be in the original packaging with all original packing material, manuals, CD’s and cables.
5.6. Expense Reimbursements. Whenever any MTS Products and Services are requested and authorized by Client and provided by MTS at a Client location or any other location requested by Client other than MTS’ location, service fees, travel and expenses as incurred by MTS will be charged to the Client in accordance with MTS’ then current Service Fee and Expense Policy.
6.1. Confidential Information. The Parties acknowledge that in order for MTS to perform the MTS Products and Services called for in this Master Agreement, it shall be necessary for the Parties to disclose to one another certain Confidential Information, that has been developed by the Parties at great expense and that has required considerable effort of skilled professionals.
6.2. Nondisclosure. During the term of this Master Agreement, a Party may disclose (the “Disclosing Party”) its Confidential Information to the other Party (the “Receiving Party”) solely to permit the Receiving Party to perform its obligations under this Master Agreement. The Receiving Party shall use all reasonable efforts to maintain the secrecy of all such Confidential Information. The Receiving Party may disclose such Confidential Information only to those of its employees, agents and contractors who have a need to know such Confidential Information and are under an obligation of confidence. The Receiving Party shall give the Disclosing Party advance written notice of any disclosure by the Receiving Party required by applicable law or court order to allow the Disclosing Party to take steps to prevent such disclosure and to protect the confidentiality of such Confidential Information. The Receiving Party agrees that the remedy at law for the Disclosing Party would be inadequate as to any unauthorized use or disclosure of the Confidential Information by the Receiving Party and agrees that the Disclosing Party shall be entitled to temporary restraining order, preliminary and permanent injunction in any court of competent jurisdiction to prevent such unauthorized use or disclosure by the Recipient Party, its principals, employees, agents and/or other entity or person.
7.1. Ownership by MTS. Any ideas, concepts, inventions and/or discoveries, conceived or reduced to practice, whether patentable or not, made, created or developed solely by MTS or jointly by MTS and Client during the performance of this Master Agreement (“Inventions”) shall be owned by MTS. Client hereby assigns all right, title and interest that it may have in such Inventions, including any patents, copyrights or other appurtenant intellectual property rights, to MTS.
7.2. Cooperation. Client hereby agrees to execute any written assignments and fully cooperate with MTS in obtaining any intellectual property protection, including, but not limited to, any patents, trademarks and copyright protection, for the Inventions as directed by MTS, without requiring any consideration other than that set forth in this Master Agreement. Client shall obtain from its employees and agents any rights in any Inventions vested with those employees and agents and shall assign the same, as well as any rights held by Client, to MTS. Client shall sign, and shall require its employees and agents to sign, all documents necessary or appropriate and shall otherwise fully cooperate with MTS to enable MTS to register or otherwise perfect the ownership of the Inventions, including for the preparation, prosecution and maintenance of copyright applications, patent applications, design patent applications, trademark applications or similar filings.
7.3. Notice. Client shall mark all materials created under this Master Agreement with MTS’s copyright, patent or other proprietary notice as directed by MTS and shall take all actions deemed necessary by MTS to perfect MTS’s rights therein.
8.1. NO IMPLIED WARRANTIES AND OTHER DISCLAIMERS. MTS MAKES NO WARRANTIES AND REPRESENTATIONS OF ANY KIND FOR THE MTS PRODUCTS AND SERVICES. THE MTS PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND. MTS HAS MADE NO EXPRESS OR IMPLIED WARRANTY EXCEPT AS EXPRESSLY SET FORTH IN THIS MASTER AGREEMENT AND IN ANY MTS SCHEDULE EXECUTED BY BOTH PARTIES. MTS HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH REGARD TO ANY CONTENT, MTS PRODUCTS AND SERVICES OR OTHER PRODUCTS OR SERVICES PROVIDED UNDER THIS MASTER AGREEMENT. IF, AS A MATTER OF LAW, A PARTY CANNOT DISCLAIM ANY SUCH WARRANTY, THE SCOPE AND DURATION OF SUCH WARRANTY WILL BE THE MINIMUM PERMITTED UNDER APPLICABLE LAW.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, AND NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS MASTER AGREEMENT AND ANY MTS SCHEDULE HERETO, MTS SPECIFICALLY DISCLAIMS ANY REPRESENTATION OR WARRANTY: (A) REGARDING CLIENT’S COMPLIANCE WITH HIPAA OR ANY LAW OR REGULATION, WHICH SHALL BE THE SOLE RESPONSIBILITY OF CLIENT; (B) THAT ANY ADVICE OR INFORMATION GIVEN BY MTS, ANY MTS AFFILIATE, AGENT, CONTRACTOR OR EMPLOYEE SHALL CREATE A WARRANTY OR REPRESENTATION; (C) THAT MTS PRODUCTS AND SERVICES WILL BE UNINTERRUPTED OR ERROR FREE OR THAT ANY INFORMATION, SOFTWARE OR OTHER MATERIAL PROVIDED BY MTS ARE ERROR FREE OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
8.2. Limitation on Liability. In the event MTS should be found liable for breach of this Master Agreement or any MTS Schedule, Proposal, or Quote hereto, liability shall be limited to an amount no greater than the amounts paid to MTS by Client during the immediately preceding thirty (30) days. In no event shall MTS be liable to Client, Client’s employees, agents, servants, or any other third party, for any loss of profit, loss of business, direct or indirect, incidental, special, consequential, exemplary, and/or punitive damages arising out of or related to this Master Agreement or any MTS Schedule thereto, even if MTS has been advised thereof. MTS shall not be liable to Client, if any person, other than MTS (including Client or Client’s agents) alters the MTS Products and Services performed by MTS in any manner. Due to the number of hardware/software combinations and interactions beyond the control of MTS, MTS cannot guarantee that Client’s system(s) will always run trouble-free, nor can MTS guarantee that every solution will be 100% effective. MTS shall not be liable to Client for any problems caused by third party manufacturers of hardware and/or software.
8.3. Indemnification. Client agrees to indemnify, defend and hold harmless MTS, its directors, officers, members, employees, contractors, agents and MTS Affiliates from any and all liability, including, but not limited to, penalties, losses, damages, costs, expenses and attorney’s fees, arising from causes of actions or claims caused by: (a) Client’s breach of the Master Agreement, any MTS Schedule, quote or Service Order (as defined in the applicable MTS Schedule); (b) Client’s violation of any intellectual property rights, third party rights or any applicable law or regulation. MTS reserves the right to assume control of the defense of any third party claim that is subject to the indemnification by Client, in which event Client will cooperate with MTS in asserting available defenses.
9.1. Additional Value from Hiring. Client acknowledges that MTS provides a valuable service by identifying and assigning personnel for Client’s work. Client further acknowledges that Client would receive substantial additional value, and MTS would be deprived of the benefits of its work force, if Client were to directly hire MTS’s personnel after they have been introduced to Client by MTS.
9.2. Non-Solicitation. During the period of this Master Agreement and continuing for a period of two (2) years commencing on the date of the termination of this Master Agreement for any reason, Client nor any of its agents shall not, without the prior written consent of MTS, directly or indirectly, hire or solicit, or cause others to hire or solicit, for employment or engagement by any person, agent, contractor or employee of MTS.
10.1. Data and Software Backup. Client is encouraged and expected to perform regular backups of all owned or leased software and data and to verify the accuracy and reliability of said backup(s). Any time a computer is serviced, data loss is possible from a multitude of causes outside the control of the technician. MTS will take all reasonable precautions to protect the Client from data loss. However, in the event of data loss, the Client’s most recent backup will be restored. MTS is not responsible for any lost time or data that may occur. MTS can assist Client to develop and implement an appropriate backup and data recovery strategies.
10.2. Power Protection. MTS strongly recommends that all computers be attached to power protection of some type. Personal computers, servers and peripheral equipment should be attached to an Uninterruptible Power Supply (UPS). Additionally, MTS recommends that suppressors are installed on network equipment attached to lines outside Client’s physical location (telephone, DSL, T-1, Cable).
10.3. Client Data Security Requirements:
Client must maintain the following minimum security measures:
10.4. Software Licensing / Copyright Infringement. Client acknowledges that state and federal laws govern the use and distribution of software. MTS adheres to these laws and is not responsible for Client’s non-compliance with these laws. Client agrees to hold MTS harmless for, from, and against any and all claims, losses, judgments or other actions, including attorney’s fees, arising from any claims or allegations of software or copyright infringement.
11.1. Notices. Any notice, request, demand, waiver or other communication required or permitted to be given under this Master Agreement must be in writing and will be deemed to have been duly given only if delivered in person or by first class, prepaid, registered or certified mail, or sent by courier or, if receipt is confirmed, by email. Notices made pursuant to the terms of this Master Agreement shall be in writing, addressed to the appropriate Party at the postal or email addresses listed in the Service Order of the applicable MTS Schedule. Any notice of changes in addresses or contact information by a Party shall be made in accordance with this Section 11.1, but shall not be deemed made until receipt by the other Party.
11.2. Assignment. If MTS assigns or sells or otherwise transfers its rights or substantially all of its assets to another entity then MTS may transfer its rights and obligations under this Master Agreement and applicable MTS Schedules upon written notice to Client. Except as permitted above, neither Party may transfer, whether by operation of law or otherwise, this Master Agreement without the prior written consent of the other Party, such consent, however, shall not be unreasonably withheld. Attempts to transfer in contravention of this Section 11.2 shall be deemed null and void. This Master Agreement shall be binding on the Parties hereto and their respective successors and assigns.
11.3. Dispute Resolution. Any dispute, controversy or claim arising out of this Master Agreement or the interpretation thereof (a “Dispute”) shall be resolved as provided in this Section 11.3. Prior to the initiation of formal dispute resolution procedures, the Parties shall first meet as often, and for such duration and as promptly as the Parties reasonably deem necessary to discuss the Dispute and negotiate in good faith in an effort to resolve the Dispute. If Client and MTS are unable to resolve the Dispute within thirty (30) days after notice of the Dispute, then MTS and Client will each appoint one (1) senior executive who is not involved on a day-to-day basis with the subject matter of the Dispute and will negotiate the matter in good faith in an effort to resolve the Dispute without the necessity of any formal proceedings.
Formal proceedings for the resolution of a Dispute may not be commenced until the earlier of: (i) the good faith determination by the appointed senior executives that amicable resolution through continued negotiation of the matter does not appear likely; or (ii) thirty (30) days following the date that the Dispute was first referred to the appointed senior executives. The provisions of this Section 11.3 will not be construed to prevent a Party from instituting formal proceedings to the extent necessary to avoid the expiration of any applicable limitations period or to pursue equitable rights or injunctive remedies deemed reasonable necessary to protect its interests.
11.4. Severability. In the event that any term or provision of this Master Agreement shall be held to be invalid, void or unenforceable, then the remainder of this Master Agreement shall not be affected, impaired or invalidated, and each such term and provision of this Master Agreement shall be valid and enforceable to the fullest extent permitted by law.
11.5. Independent Contractor. MTS shall perform the MTS Products and Services under this Agreement as an independent contractor for the Client. It is the intention of the Parties that MTS is an independent contractor and is not an employee, agent, joint venturer or partner of Client. MTS shall be solely responsible for payment of compensation, applicable employment-related taxes and benefits, and worker’s compensation insurance, for filing all required employment returns and reports, and for the withholding or payment of all applicable federal, state, provincial and/or local taxes and other assessments based on wages or employment.
11.6. Non-Exclusive. MTS shall retain the right to perform work for others during the term of this Master Agreement. Client shall retain the right to cause work of the same or of a different kind to be performed by its own personnel or other contractors during the term of this Master Agreement.
11.7. Governing Law. This Master Agreement and any MTS Schedules and the rights of the Parties thereunder will be governed by and construed in all respects in accordance with the law of the State of Delaware, without giving effect to any choice of law provision or rule (whether of the State of Delaware or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than the State of Delaware.
11.8. Force Majeure. The manufacture, shipment, installation and/or delivery of the MTS Products and Services and any other products or services are subject to acts of God, strikes, riots, warfare, government laws or regulations, natural disasters, available materials, personnel, supplies and conditions beyond the control of MTS. In the event of the occurrence of the aforementioned conditions, MTS shall have the right to unilaterally cancel said order or MTS Products and Services in whole or in part, without incurring any liability whatsoever.
11.9. Entire Agreement. This Master Agreement and any MTS Schedule signed by the Parties constitutes the entire agreement and understanding of the Parties with respect to the subject matter hereof. This Master Agreement may not be modified or amended except by written instrument signed by both Parties hereto. For the purposes of this Master Agreement, facsimile and electronic signatures shall be deemed as original signatures and bear the same force and effect. The Parties agree that each provision of this Master Agreement shall be deemed to have been the result of mutual negotiation and that there shall be no presumption or inference based upon who drafted or prepared any part of this Master Agreement.
11.10. Jurisdiction. Each of the Parties submits to the exclusive jurisdiction of the following courts: (i) the Superior Court of the State of California, County of Los Angeles, and (ii) the United States District Court, Central District of California, Western Division sitting in the City of Los Angeles for any action or proceeding arising out of or relating to this Master Agreement and agrees that all claims in respect of the action or proceeding may be heard and determined in such courts. Each of the Parties waives any defense of inconvenient forum to the maintenance of any action or proceeding so brought and waives any bond, surety or other security that might be required of any Party with respect thereto. Each Party agrees that a final judgment in any action or proceeding so brought shall be conclusive and may be enforced by suit on the judgment or in any other manner provided by law or in equity.