Optimizing systems and workflows should be a scheduled phase of all software implementations. Unfortunately, this phase is often overlooked during the planning phase. It is very common that an organization’s resources are stretched and pulled in many different directions after the initial implementation just in maintaining the system and “getting through” their daily workflows. We find that most organizations do not go back at a later date to determine what was missed or what information was not transitioned completely to their staff.
Transitioning to a new system can be overwhelming, many times things are missed during implementation or lost in translation. Frequently, staff are overwhelmed with trying to learn the new system and they never get to fully understand all of the “advanced” features that a system might have available to them. Instead, they create work around that may actually be costing them time.
An Optimization project does not only include your EHR system. It also includes your clinical workflows and your overall governance structure. We feel that it is important to look at the entire process as whole and not just your system. Therefore, we have broken our Optimization project into 3 Tracks:
An Optimization project allows everyone to put their “pain points” with the current system on the table. It’s a time for users to be heard about what is costing them time in their daily workflow. We break our Optimization projects into several phases:
Our expert clinical consultants have a deep understanding of provider and staff needs and how to get the most from EHR systems. We strive to make users more efficient and overall happier with their daily workflow. We have developed a detailed Optimization plan that we have used time and time again to allow practices to develop a better understanding of their EHR systems and overall more satisfied users.