END-USER SUPPORT
24/7 IT helpdesk, with experts who understand healthcare
Our only focus is healthcare IT. We know what it takes to keep the technology your practice depends on running smoothly.
We’ve been providing outstanding support and services to practices like yours since 2006.
We offer remote 24/7 IT helpdesk support via phone, email, and online portal, and have local resources throughout the US for those times when you need hands-on help.
Med Tech Solutions end-user IT support benefits
Fast, reliable, knowledgeable support
Our support staff understands provider workflows and the urgency of solving IT problems fast. We’ll make sure your providers can focus on patient needs, and staff can keep the business running efficiently.
Our knowledgeable helpdesk staff are familiar with your applications, and our service level agreements (SLAs) guarantee fast response to almost any issue.
Complete managed services
Your staff and providers will always know who to call for help, whether it’s for a device, application, or infrastructure issue. Our healthcare-focused IT helpdesk is available around the clock to address issues such as:
- Firewalls and VPNs
- Wired and wireless networking
- Workstations and servers
- EHR and clinical applications
- Windows and business applications
- Web content filtering
- Antivirus
Training to keep your staff up-to-speed
Improve your staff’s confidence, reduce frustration, and drive productivity with customized training designed around your systems and needs. We offer a range of training options including:
- Training sessions in your facility
- Online training
- Continuing education
- Compliance Training
- Self-service tutorials
- Instructor-led workshops
Get expert strategic support for IT planning.
Our virtual CIO (vCIO) services work closely with your management and internal IT teams to develop and manage a customized strategic plan. We’ll help you optimize existing technology and recommend new approaches so your IT infrastructure keeps pace with your business plans. We can also help you improve clinical workflows and implement proven technologies to meet regulatory requirements.
Let strategy guide your decisions, no matter what size practice, budget, or internal IT team you have. Med Tech Solutions offers expert strategic support to ensure confident IT plans today and for years to come.
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