Lana’i Community Health Center (LCHC) Takes Control of Its Finances

LCHC partnered with RCM360, a Med Tech Solutions company, to develop a transparent, outsourced relationship with our team of medical billing experts. With a more efficient workflow in place, the FQHC was able to double its revenue and significantly decrease denials.

Lana’i Community Health Center (LCHC), located on the Hawaiian island of Lana’i, serves a target population living at or below 200% of the federal poverty level, as well as those who are uninsured or underinsured. The practice is a non-profit organization dedicated to serving the community regardless of their ability to pay for services. LCHC was awarded Federally Qualified Health Center (FQHC) 330e status in 2007, and has provided primary care, behavioral health, dental, vision, and other clinical services since 2008.

Like many community health centers, Lana’i Community Health Center (LCHC) relied on outsourced billing but struggled with poor communication, limited financial visibility, and rising claim denials. Their previous billing partner failed to provide the collaboration and transparency they needed to sustain their mission.

Download the case study to see how RCM360 stepped in, delivering improved workflows, real-time financial insights, and a strategic approach to revenue cycle management—helping LCHC take control of their billing and boost revenue.