Client Spotlight: Kinston Community Health Center, Inc.

Order Management Solution for NextGen ™ Helps Community Health Center Improve Workflow Processes

Kinston Community Health Center, Inc. is a FQHC (Federally Qualified Health Center) located in Kinston, NC. The goal of the Kinston Community Health Center is to be instrumental in the promotion of a vibrant community by creating new opportunities related to quality healthcare services and wellness programs in the most cost-effective manner.

Tracie Zeagler, MSN, RN, is the Director of Health Informatics and Information Management at KCHC. While attending the NextGen UGM Conference, she attended a Demo for eMedApps Order Management Solution for NextGen and “immediately knew that my organization needed that in our lives!”

“The sales and demo teams were transparent about the platform and its capabilities. The implementation team is outstanding! They patiently worked with us through the entire process and helped remedy any issues in a timely manner. Med Tech Solutions sincerely strives to make our jobs easier and our work more efficient!”

What made you choose Med Tech Solutions, and what did you like the most about our Order Management Product?

We have previously used Med Tech Solutions Operations Dashboard and found it very useful. While at the NextGen UGM in 2022, I attended the Demo for the Order Management Solution and immediately knew that my organization needed that in our lives! It took the searching for orders patient by patient away and put them all in one place…and we do not even have to go back into the EHR to document the order update or completion.

What benefits have you experienced from purchasing our Order Management Product?

Prior to implementing the product, KCHC had some providers who would inadvertently place an order, but forget to send the task to the correct team. Thus, we had orders in charts, but no follow-through due to missteps in workflows. We no longer have to worry about a provider not sending the task to the correct team since they can go in Order Management Solutions and find all of the orders, not just the ones in their inboxes. Referral Coordinators no longer have to unlock encounters to update an
order status. Instead, they are able to do everything in the Order Management Solution from schedule to complete or send it in a task to someone.

How has this Med Tech Solutions product helped your organization or solved your issue?

We no longer have to run order reports in our EHR to find overlooked orders or export the reports to Excel and filter down to find the data needed. We can do all the filtering in the Order Management Solution platform and then export or print the report as needed. No more missed referrals or diagnostic tests! No more EHR reports and filtering!

Download the full Kinston Community Health Center Customer Spotlight – click here.

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What is eMedApps Order Management Solution for NextGen?
Easily Manage and Track NextGen Orders. With our all-new Order Management Solution, your team can easily manage and track NextGen orders. Referral management can be a significant issue for clinics. The Order Management solution provides relief by simplifying the referral management process. Learn more about eMedApps Order Management Solution for NextGen.  – click here.

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