You Call the Shots: NG8 Upgrade

EHR upgrades are a significant undertaking, requiring careful coordination and support at your pace. With MTS, support doesn’t end at go live. We stay with your team until you are stable, serving as a specialized extension of your IT team with your interests as priority.

With MTS, enjoy the flexibility of upgrading to NextGen’s NG8 on your own timeline, with a carefully prepared upgrade plan. Whether you want our standard upgrade offering or a fully customizable package, MTS is here for you.

 

You Have Choices

With 24 years of NextGen upgrade expertise, MTS offers you the freedom to choose an approach that works best for your facility:

• Package Flexibility: Select what fits your goals – whether it’s a little or a lot:
  • Technical upgrade and project management^*
  • NextGen system review
  • Comprehensive gap analysis
  • Workflow assistance
  • Custom template development
  • Super-user and end-user training
  • Upgrade go-live support
• Pricing: Many healthcare facilities, especially CHCs, can’t absorb the big sticker shock of an upgrade. We understand your concerns. That’s why we’ve created options with your upgrade budget concerns in mind. Whether you prefer upfront payment or a 12-month support agreement (which includes your NG8 upgrade) with predictable pricing, you have choices. Select the pricing package that fits your budget and strategic goals.
• Timing: Define/Meet your own timeline and align with any regulatory requirements. We’ll help you hit your necessary reporting timeline, without delay sitting in a queue.
• Roll Out: At MTS we highly recommend weekend or after-hours upgrades as a best practice to minimize care disruption. Schedule a weekend upgrade at no extra cost.
• Business Continuity: Select MTS’ NG8 Business Continuity option, granting you access to your clinical data, so you can continue to see patients during your NG8 upgrade when your NextGen system is not available.

 

Unlock Peace of Mind Before, During, and After Your NG8 Move: MTS Application Support Plan

As a trusted NextGen partner, MTS now offers the one-year Application Support Plan (AppCare) for NG8 upgrades, so you can lock in patching, support, training, and optimization post-live as needed.

Post-upgrade hiccups always emerge for healthcare providers. The Application Support Plan is an optional add-on covering post-upgrade NextGen system needs — guaranteeing priority service, a fixed monthly rate, and system expertise toward:

• Patch management
• Bug fixes and issue remediation
• Training (refresher / new staff)
• Workflow optimizations and customizations
• Performance monitoring and periodic health checks
• Ongoing NextGen system support
• Remote help desk (8 a.m.-5 p.m. local time) with 24/7 emergency support

 

Eliminate the need to negotiate scope every time something comes up post-upgrade. Drive continued value from your NextGen system post-upgrade with:

Assurance Plan Benefit	Details
Predictable Budgeting	Fix your support cost for a year, even if unexpected issues or needs arise.
Reduced Risk	Transition confidently to NG8, knowing that any post-live issues are covered with the Application Support Plan.
Continuous Improvement	Access to the MTS NextGen-certified team for proactive improvements, not just reactive fixes.
Expertise	Trust MTS’ 24 years of NextGen upgrade and optimization expertise

 

Don’t Stress Over NextGen on AWS by 2028

As your EHR strategy evolves, you may feel pressure in your NextGen system hosting decision. Worried about 2028? You have nothing to fear with MTS. As you evaluate your path forward, make the transition to AWS with Med Tech Solutions. Eliminate cloud migration confusion and uncertainty for a seamless, customized move for your NextGen system and its valuable data. It’s your data; ensure your data integrity.

As an AWS Partner, MTS actively operates in AWS today. We’re happy and ready to get you to AWS on your terms. You decide where you want to go on your timeline. Then when the 2028 deadline for NextGen AWS approaches, we’ll get you there, if you so choose.

Ready to plan your path to AWS, schedule a conversation with our senior executive team today: https://medtechsolutions.com/contact/

^*Specific alternatives dependent upon your hosting provider