Could IT Co-Management Solve Your “Great Resignation” Woes?

In recent conversations with healthcare organizations about managed services, hosting, and security, a new theme has risen. Many of these organizations are now looking for a third-party partner to augment their staff, fill gaps that they know they have, and generally get some relief from the new mountain of work on their plates. This shift seems to be a result of the Great Reshuffle/Resignation, or whatever you want to call it, and the massive changes wrought by the mobile workforce.

What is IT co-management?

Healthcare organizations may not always need a full-service managed services provider (MSP). Instead, they may need specific help with patching or help desk support or server management. Often, healthcare organizations need someone to do the heavy lifting of managing their complex environments such as endpoint detection and response (EDR) security. They may already have an Azure environment but need a partner to help manage or expand it; or they may have a single staff member managing these complex environments and are at risk if that staff member leaves the company or becomes unavailable for a prolonged period.

These scenarios are examples of co-management.

When can you turn to your MSP for co-management?

It might seem counter-intuitive to turn to your MSP for IT co-management services, but in some cases, that can be an ideal option. For instance, Med Tech Solutions (MTS) is a full-service, healthcare-focused MSP and cloud-hosting provider. These terms suggest that we’ll take care of every IT need and that a practice can just turn the keys over to us. And that’s certainly true, if that’s what they want.

But our long history of working seamlessly with healthcare organizations’ technical staff and management to take care of specific, defined needs within their IT infrastructure is actually co-management. Our co-management approach is no different from the way we deliver services as an MSP or hosting provider.

Our co-management approach is no different from the way we deliver services as an MSP or hosting provider.

What does co-management from MTS look like?

We provide a full array of co-management services to healthcare clients across the country, of almost any size or type. Because our focus is on providing targeted services based on the organization’s workflows, technologies, and needs, we can be highly flexible.

Providing application support to a client that has its own on-site EMR support is co-management. Providing server support so local IT staff can assist end users more effectively is also co-management. Deploying and monitoring security tools 24×7, providing level-1 help desk and patching systems are examples of co-management. These and other critical IT services within your organization that you know need more attention are great candidates to consider for co-management. Anything you can’t afford to miss or lose support for, regardless of whether your internal staff is out sick or tied up with other projects, is idea for co-management.

How can co-management meet your needs?

Co-management is about meeting the needs of healthcare organizations in today’s business uncertain climate. Because the IT needs of all organizations have changed dramatically in the last two years, the IT support industry must respond to meet those needs. As a cloud hosting provider and MSP, MTS is well-tooled to provide co-managed services. For on-premise environments, we provide an array of services to ensure your IT infrastructure is secure, meets optimum performance levels, and keeps your users productive.

Co-management is about meeting the needs of healthcare organizations in today’s business uncertain climate.

Let’s talk about how co-management can identify unmet needs within your organization and how MTS can best help manage that burden. Contact us today!