Avoid Unnecessary Ticket Volume in NextGen Enterprise Patient Portal

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With the release of NextGen Patient Portal 2.7, we have experienced an increase in the number of tickets regarding the issue of patients receiving emails from a practice. We have found that in most of these cases this is because the email address within File Maintenance > Online Practice Settings is defined as something other than “donotreply@nextmd.com.”

To change your Patient Portal email settings:
1. Login to File Maintenance
2. Patient Portal > Online Practice Settings

Need assistance?
If you have any questions about changing these Patient Portal settings, please open a support ticket by contacting us at support@medtechsolutions.com.