5 Ways an IT Partner Can Cure Physician Headaches and Boost Practice Efficiency

How many of your healthcare experts are also IT experts?

At MTS, that’s all of us. Proactive problem solving is essential for successful workflows and solving IT problems quickly and efficiently. Eliminating  physicians’ and healthcare organizations’ headaches is the primary goal of our ITCare services.

1. Managed Detection and Response (MDR) – Antivirus/Anti-Malware

Obtain advanced antivirus and anti-malware tools with 24/7 monitoring to provide proactive protection against cyberthreats. MDR goes beyond traditional security by detecting and responding to suspicious activity in real time, minimizing risks to your systems and data. With expert oversight, this solution ensures your organization stays ahead of evolving threats, keeping your IT environment secure and operational.

 

2. Fast, Reliable, Knowledgeable Support

ITCare support staff understands provider workflows and the urgency around solving IT problems fast. Our healthcare-focused IT helpdesk is available around the clock to address issues such as:

• Firewalls and VPNs
• EHR and clinical applications
• Wired and wireless networking
• Windows and business applications
• Workstations and servers
• Web content filtering Antivirus

 

3. Improved Patient Experience

Our team of experts bring years of experience in a full range of healthcare IT technologies to support all your technology needs-in the same way that your provider care teams manage preventive and acute care for your patients. With reliable IT support for devices, applications, or infrastructure issues, your office can focus on convenience and satisfaction for patients.

 

4. Staff Training

Improve your staff’s confidence, reduce frustration, and drive productivity with customized training designed around your systems and needs. We offer a range of training options including:

• Training sessions in your facility
• Continuing education
• Self-service tutorials
• Online training
• Compliance training
• Instructor-led workshops

 

5. Flat-Rate, Value-Based Pricing

With our flat-rate, value-based service plans and pricing, you’ll never have to worry about unexpected costs; and your dedicated ITCare team will help you identify aging or problematic hardware to help you plan for future infrastructure needs. We offer a variety of service plans to match your specific needs. These plans also give you direct access to all the resources behind our ITCare Teams for a fraction of the cost of a full-time staff person.