EHR Managed Services
Driving greater value from your EHR investment
Your clinicians – and your patients – rely on your EHR system for patient care safety, accuracy, and coordination.
Is your EHR properly maintained, optimized, and aligned with your evolving care needs?
Is your internal EHR team overwhelmed and unable to focus on important projects?
Are you taking advantage of AI and automation capabilities to enhance end-user support efficiency?
Utilize MTS’ team of analysts to leverage the full advantages of your EHR platform. Gain peace of mind as they navigate system nuances and rapidly resolve specific application challenges – across your NextGen, Allscripts, eCW, or other system. Armed with MTS’ continuous optimization strategies, proactive fixes, AI and advanced technology, and EHR support best practices, reduce the workload for your staff and leadership team.
For ambulatory care internal IT teams, keeping EHR systems stable, responsive, and well-supported despite limited resources is an ongoing, growing burden. That’s why MTS is expanding EHR Managed Services with built-in AI, advanced technology, and chat capability to modernize how support is delivered.
For your healthcare organization, this means:
- Business-hour chat functionality for convenient, real-time support
- Faster ticket routing and resolution through intelligent triage
- Self-service support for routine issues
- AI-assisted support reps with suggested fixes from similar cases
- Proactive monitoring to prevent outages and performance issues
Flat-Rate Value Based Pricing
A fixed monthly cost ensures there are no unexpected charges or expensive application upgrades. Secure unlimited, fixed fee support with upgrade and patch management. With MTS' application support professionals on your side, clinicians and staff receive quick, effective response.
EHR Customization and Training
Turn to experts who analyze your current workflow, interoperability and documentation needs. MTS’ system customization services optimize your EHR and workflow to align with the way your facility delivers care.
Whether for new hires, chart optimization or physician coaching, make system usage intuitive through custom staff and provider training.
Custom Reports
Access clear reporting on Meaningful Use, FQHC, UDS, OSHPD, HEDIS, and others to ensure that critical data is always at your fingertips in a useable format.
Application Interoperability
Trust the MTS team of experts to design, develop and manage comprehensive interfaces that facilitate continuous data exchange.
EHRs Supported
Comprehensive support with worry-free plan coverage
EHR Managed Services include:
- Remote support (8:00 a.m. to 5:00 p.m. local time) – with available 24/7 emergency support
- Two-hour response time for new support incidents
- Releases for enhancements, bug fixes, and compliance
- Access to medication, formulary, and clinical data loader updates
- EHR training and knowledge exchange
- EHR software upgrades
- EHR issue escalation
- Dedicated ITCare Team with EHR specialists
- Business-hour chat support
- AI and automation enhancements
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