MTS APPCARE
Making your EHR work the way your practice works
Your clinicians – and your patients – rely on EHR systems to meet their needs.
Is your system properly maintained, optimized and ready to perform whenever you need it?
Is your internal EHR team overwhelmed and unable to focus on important projects?
The experts on the Med Tech Solutions IT Care Team understand how to leverage the advantages of each EHR platform, navigate their quirks, and handle the challenges you may have with your specific application – whether it’s NextGen, Allscripts, eCW, or another. By continually employing optimization strategies and implementing proactive fixes across our entire customer base, we aim to reduce the workload for your staff and leadership team.
Flat-Rate Value Based Pricing
With MTS AppCare, a fixed monthly cost ensures there are no unexpected costs or expensive application upgrades. Our unlimited, fixed fee support and upgrade and patch management gives you a service plan that matches your needs. And our IT Care Team application support professionals always deliver a quick and effective response when you need them.
EHR Customization and Training
MTS analyzes your workflow and optimizes the EHR system to work the way your practice delivers care. We also deliver the staff and provider training needed to make using applications intuitive for staff and providers alike.
Custom Reports
MTS gives your practice clear reporting on Meaningful Use, FQHC, UDS, OSHPD, HEDIS, and others to ensure that critical data is always at your fingertips in a useable format.
Application Interoperability
Our team of experts designs, develops and manages comprehensive interfaces that facilitate the continuous exchange of data in a practice.
AppCare Service Plan Features
Our AppCare services include:
- Remote support (8:00 a.m. to 5:00 p.m. local time) – with available 24/7 emergency support
- Two-hour response time for new support incidents
- Releases for enhancements, bug fixes, and compliance
- Access to medication, formulary, and clinical data loader updates
- EHR training and knowledge exchange
- EHR software upgrades
- EHR issue escalation
- Dedicated ITCare Team with EHR specialists
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